Document Sciences Corporation (Nasdaq: DOCX), a global market leader in providing customer communications management solutions, announced today that two of its clients, Mutual of Omaha and Genworth Financial, have been recognized by Celent, LLC, a leading research and advisory firm focused on insurance technology strategy, as "Model Carrier Components" within its new report, Celent Model Carrier 2007: Case Studies in Effective Use of Technology in Insurance. In the report, Celent defines "Model Carrier Components" as examples of initiatives and practices that help insurers improve performance, meet market demands, and operate efficiently.
Celent selected Mutual of Omaha as a Model Carrier Component based on its agent portal initiative. Mutual of Omaha replaced a legacy, home-office based proposal generation system with a Web-based system built upon Document Sciences' award-winning xPression(R) software suite. "Using xPression, Mutual of Omaha's sales associates can assemble their own proposals from a centrally managed library of pre-approved content," explains Matthew Josefowicz, Manager of Celent's Insurance Practice and lead author of the report. "These proposals can be printed locally in real-time by the sales associate, or in batch at the home office."
Genworth Financial was also recognized for its efforts to create a print "center of excellence" that would apply a branded, unified look and feel across all business documents. Leveraging xPression, Genworth is standardizing the production of customer communications onto one platform to reduce costs, eliminate redundant systems, and support its branding initiative. "The number of redundant documents and the effort required to maintain documents at Genworth have been slashed," says Josefowicz. "Reuse of document components is becoming the norm, and Genworth cites seven-figure savings as a result of the initiative."
"We are very pleased that our customers have been acknowledged for their efforts to apply technology in order to better serve their clients and improve their overall performance," says Liza Smith, Vice President for Document Sciences. "As evidenced by the Celent report, the xPression software suite continues to provide reliable and innovative solutions for automating the creation of highly personalized documents and reducing costs throughout the insurance industry."
The report, which was presented at Celent's inaugural Model Carrier Summit in New York on January 16, 2007, contained case studies of 39 technology initiatives and practices across most functional areas of insurance. Model Carrier Components were selected by Celent's team of insurance analysts. Nominations were solicited from over 100 insurers in the US and internationally.
About Celent
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology, and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally experienced analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent's research services cover the following six sectors of financial services: Retail Banking, Wholesale Banking, Retail Securities and Investments, Institutional Securities and Investments, Life/Health Insurance, and Property/Casualty Insurance. For more information about Celent, please visit http://www.celent.com.
About Document Sciences
Document Sciences is a market-leading global solutions provider for customer communications management. Our award-winning xPression software suite enables organizations to automate the creation and delivery of well-designed, highly personalized communications -- from customized marketing collaterals, contracts and policies to high-volume relationship statements and correspondence. More than 500 content-driven organizations worldwide, including over 60 FORTUNE Global 500 companies, use Document Sciences' solutions to reduce development costs by up to 90%, improve time-to-revenue by as much as 75%, and enhance the overall customer experience with highly effective 1:1 communications. Based in Carlsbad, California, with award-winning offshore services operations in Beijing, China and offices across the U.S. and in London, Document Sciences also markets its products in Europe, Australia, Canada, New Zealand, Latin America and Asia. For more information about Document Sciences Corporation, call 888.4.DOC.SCI or visit http://www.docscience.com.
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